Santander UK Plc
Financial Ombudsman decision DRN-4448602 Not upheld
Not upheldoutcome, as published by the Ombudsman
£69redress stated in the decision
Tue Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr J’s situation didn’t improve. This, coupled with a family bereavement, had a lasting impact on Mr J’s mental health. He didn’t resume work and no payments were made to the mortgage thereafter.Treatment in financial difficulty
Mr J complains that Santander UK Plc took premature possession of his property once his mortgage term ended.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4448602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.