Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-4446139 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Nationwide then placed limits on what money could be withdrawn from the account and how, while they carried out a review.Funds blocked or frozen
Nationwide had a responsibility to protect vulnerable customers from potential exploitation.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4446139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.