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Barclays Bank UK PLC

Financial Ombudsman decision DRN-4444438 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays have unfairly declined his requests to extend his interest-only mortgage, convert it to a capital repayment mortgage and take out further borrowing.Mortgage administration

Barclays issued its final response on 21 February 2023. It accepted that it had not responded to some of Mr M’s letters and the failure to do so meant its service had fallen below the level Mr M could reasonably expect of it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4444438.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.