Financial Limited
Financial Ombudsman decision DRN-4441509 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
BOS failed to provide him with support during the Covid-19 pandemicTreatment in financial difficulty
Mr C has made a number of complaints about his residential mortgage account with Bank of Scotland plcMortgage administration
Rules cited
FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4441509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.