Santander UK Plc
Financial Ombudsman decision DRN-4441414 Upheld
Upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Fri Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss M complains that Santander UK Plc (“Santander”) failed to refund transactions she didn’t recogniseUnauthorised transaction
Miss M also said that some of the employees dealt with her sympathetically and arranged for a goodwill payment of £30 to be paid to her for one of the calls where she experienced this poor service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4441414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.