Nationwide Building Society

Financial Ombudsman decision DRN-4439104 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Miss P complains that Nationwide Building Society (“Nationwide”) failed to prevent transactions from leaving an account she holds jointly with another person.Unauthorised transaction

She experienced a difficult conversation with one call handler who she says was rude and unhelpful.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4439104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.