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American Express Services Europe Limited

Financial Ombudsman decision DRN-4438427 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

So Mr C raised a dispute with Amex.Card dispute or chargeback

Amex accepted it had made mistakes and offered him £125 as a gesture of goodwill.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4438427.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.