Lloyds Bank PLC

Financial Ombudsman decision DRN-4437940 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

blocked his credit card causing him financial difficultiesCard dispute or chargeback

a complaint logged to acknowledge his frustration at not getting a clear response initially to his question and £25 offered to acknowledge thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4437940.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.