Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4436494 Upheld

Upheldoutcome, as published by the Ombudsman

£610redress stated in the decision

Thu Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

incorrectly charged her interest on her credit card balanceCharges and fees

the information provided on her statements wasn’t clearService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4436494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.