National Westminster Bank Plc

Financial Ombudsman decision DRN-4435552 Upheld

Upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

Fri Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr S complains about the way National Westminster Bank Plc (NatWest) has dealt with his chargeback claims and an ATM dispute.Card dispute or chargeback

When investigating Mr S’ complaints, NatWest admitted they hadn’t always provided him with the best customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4435552.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.