MONZO BANK LIMITED
Financial Ombudsman decision DRN-4434560 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Ms P complains Monzo Bank Ltd allowed an unauthorised transaction to leave her account and didn’t recover it when she disputed it.Card dispute or chargeback
Ms P also complains about the way she was spoken to by an agent.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4434560.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.