Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN-4431457 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

P (and in turn Hitachi) had failed to ascertain whether Mr A could afford the finance providedIrresponsible lending

The CMC said that P had miss sold the product by making misrepresentations which Mr A had relied upon when entering into the purchase agreement and contract.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4431457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.