Alphabet (GB) Limited

Financial Ombudsman decision DRN-4430513 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£369redress stated in the decision

Tue Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund £368.97 to Mr F, and pay him simple interest on that refund at the rate of eight per cent a year from 17 March 2023 to the date of settlement;Charges and fees

Remove the late payment markers or any other negative information about the hire agreement from Mr F’s credit file from November 2022 to March 2023 inclusive.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4430513.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.