Bank of Scotland Plc

Financial Ombudsman decision DRN-4430473 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Tue Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

blocked a transaction on his bank accountPayment delayed or failed

Halifax’s actions by blocking the payment has resulted in him losing out on a trade which has cost him £200. Additionally, Mr A feels Halifax haven’t provided any explanation why this particular transaction, with a business he has dealt with before, was blocked and therefore it hasn’t been consistent with its approach here.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4430473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.