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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4430206 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

asked Creation to send him an up-to-date account statement as he hadn’t received any statements since May 2021Treatment in financial difficulty

Creation agreed with our investigator’s recommendations to put a freeze on interest and chargesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4430206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.