Santander UK Plc
Financial Ombudsman decision DRN-4426099 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
Refund Mrs R the £10 fee to process the banker’s draftCharges and fees
the payment was eventually made to Mrs R, albeit around a year after Mrs R had first presented the banker’s draft to Santander for paymentPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4426099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.