HSBC UK Bank Plc
Financial Ombudsman decision DRN-4425318 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Sun Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
HSBC ought not to have provided to himProduct mis-sold
unable to obtain a term extension under the Loan Scheme’s “Pay As You Grow” optionsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4425318.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.