Barclays Bank UK PLC

Financial Ombudsman decision DRN-4424692 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

I can see from Barclays’ notes that her telephone banking was suspended as a precaution at that time.Funds blocked or frozen

Barclays has said there are notes on Ms F’s account about her vulnerability and we have asked for more details about these and about how their policies concerning vulnerable customers expected them to support Ms F when dealing with the situation she found herself in.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4424692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.