PSA Finance UK Limited

Financial Ombudsman decision DRN-4423027 Not upheld

Not upheldoutcome, as published by the Ombudsman

£557redress stated in the decision

Fri Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

PSA’s administration and management of Miss A’s agreement between September 2022 and December 2022Treatment in financial difficulty

The complaint Miss A complains about the management and administration by Stellantis Financial Services UK Limited trading as PSA Finance UK (“PSA”) of her conditional sale agreement (“agreement”).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4423027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.