Barclays Bank UK PLC

Financial Ombudsman decision DRN-4418522 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr D’s complaint is about the Mortgage Current Account (MCA) that is a feature of the mortgage he has with Barclays Bank UK PLC.Mortgage administration

I agree with the Investigator that Mr D was caused some inconvenience by Barclays not being able to send him the account terms and conditionsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4418522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.