Zopa Bank Limited
Financial Ombudsman decision DRN-4415923 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
Miss G said that she had become involved in an investment scam around cryptocurrency.APP scam refund refused
Miss G complains that Zopa Bank Limited are holding her to the terms of a loan that she didn’t apply for.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4415923.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.