Clydesdale Bank Plc
Financial Ombudsman decision DRN-4415828 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
In respect of the problems the estate encountered when getting information, lodging the complaint and unanswered calls or lengthy hold times it offered Mrs R £125 compensation for the distress and inconvenience incurred.Complaint handling
Mrs L passed away on 21 January 2023. Whilst alive she made a Lasting Power of Attorney naming two joint attorneys.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4415828.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.