JAJA FINANCE LTD
Financial Ombudsman decision DRN-4415597 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr K complains that Jaja Finance Ltd (“Jaja”) closed his credit card account without giving him the two months written notice stipulated in the terms and conditions.Account closed or refused
He’s also unhappy that Jaja didn’t acknowledge his complaint within its stated timescales and didn’t provide a final response within eight weeks.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4415597.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.