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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4410517 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Barclays decided to close Mr and Mrs P’s accountsAccount closed or refused
Barclays accept it took too long to release Mr and Mrs P’s funds to them once the accounts were closedPayment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4410517.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.