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London Mutual Credit Union Limited

Financial Ombudsman decision DRN-4408580 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs S has complained London Mutual Credit Union Limited won’t refund money for cash machine withdrawals.Unauthorised transaction

London Mutual apologised for the late delivery of her replacement card and PIN in December 2022. They also explained that due to system issues, withdrawals between 13 and 25 December 2022 didn’t appear on statements until January 2023.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4408580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.