Wise Payments Limited

Financial Ombudsman decision DRN-4408013 Upheld

Upheldoutcome, as published by the Ombudsman

£3,100redress stated in the decision

Fri Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr W complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by a scamAPP scam refund refused

Pay Mr W £50 compensation for its handling of the claimComplaint handling

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4408013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.