National Westminster Bank Plc

Financial Ombudsman decision DRN-4405115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

declined her requests to withdraw £10,000 in cashFunds blocked or frozen

agreed the service Ms K received in branch should’ve been betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4405115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.