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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4404909 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Ms P complains that Barclays Bank UK PLC closed her savings account without telling herAccount closed or refused
Barclays didn’t address Ms P’s request in the summary resolution letter it issued to Ms P on 3 February, and I intend saying Barclays should have considered this.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4404909.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.