National Westminster Bank Plc

Financial Ombudsman decision DRN-4403986 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs P complain that National Westminster Bank plc (NatWest) unfairly closed their accounts.Account closed or refused

NatWest’s general service to Mr and Mrs P while closing their accounts fell short of a reasonable standard.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4403986.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.