HSBC UK Bank Plc
Financial Ombudsman decision DRN-4401244 Not upheld
Not upheldoutcome, as published by the Ombudsman
£104redress stated in the decision
Tue Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
The bank then defaulted and closed his account around 12 May 2023.Account closed or refused
Mr M essentially says HSBC’s actions have directly led to the default being applied.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4401244.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.