Vodafone Limited
Financial Ombudsman decision DRN-4399137 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr C complains about how Vodafone Limited has administered a loan he took out with it.Mortgage administration
Mr C complains that he did not receive the level of customer service he is entitled to expect.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4399137.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.