Nationwide Building Society

Financial Ombudsman decision DRN-4398106 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

interest was being applied to thisCharges and fees

Nationwide accepted they could have been clearer in confirming that Mrs A was only able to receive one refund for the transactionComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4398106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.