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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-4395497 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S raised complaints about the service he had been provided and also that his telephone banking PIN had been set up when there was a question over his identity. He says he didn’t get a satisfactory response to these.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4395497.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.