NewDay Ltd

Financial Ombudsman decision DRN-4395424 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr B complains about how NewDay Ltd dealt with him when he lost his job.Treatment in financial difficulty

NewDay accepts it didn’t respond to Mr B when he contacted it and made an offer to refund late payment fees, interest and pay £75 as a gesture of goodwill.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4395424.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.