Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4394255 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mrs M complains that Sainsbury's Bank Plc (who I’ll call Sainsbury’s) sent correspondence about her debt to the wrong email address and that they didn’t inform her a payment plan had ended.Complaint handling

Sainsbury’s accept that they didn’t delete an old email address they had for Mrs M. An email about a potential default was, therefore, sent to her ex-partner and was shared with family members.Data and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4394255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.