National Westminster Bank Plc

Financial Ombudsman decision DRN-4393709 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Mr T has said he wants to close his NatWest account. I can understand why he would wish to do this, but I accept that this cannot happen until the outstanding balance has been repaid.Account closed or refused

NatWest acknowledged that there was a data breach while dealing with Mr T’s complaintData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4393709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.