Santander UK Plc
Financial Ombudsman decision DRN-4392572 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Wed Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr H complains that when he asked Santander UK Plc for a very short extension to his mortgage offer, it said no.Mortgage administration
Mr H said he’d contacted Santander, complaining about 1) the refusal to grant a short extension, 2) the withdrawal of the extension that was then granted, and 3) delays to the issue of a new offerComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4392572.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.