Barclays Bank UK PLC

Financial Ombudsman decision DRN-4390899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

the fixed rate had been mis-sold to them because they had been told otherwise in 2021Product mis-sold

Mr and Mrs Y complain that Barclays Bank UK PLC wouldn’t let them port their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4390899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.