Bank of Scotland Plc

Financial Ombudsman decision DRN-4389573 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

failed to remove a mistaken hard search from her credit fileCredit file reporting

Halifax accepts it also merged the two complaints, and wrote to both Miss A and her former partner together about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4389573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.