Barclays Bank UK PLC

Financial Ombudsman decision DRN-4389033 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr S has complained Barclays Bank UK PLC won’t refund £2,000 withdrawn from his account which he says wasn’t him.Unauthorised transaction

I also think it’s fair and reasonable on the basis of what I’ve said above that Barclays could have resolved this complaint earlier by confirming to Mr S that it was his credit card that was used. I will be asking them to pay an additional £150 compensation for the delays in sorting this out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4389033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.