Barclays Bank UK PLC

Financial Ombudsman decision DRN-4387677 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Mon Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr B complains that Barclays Bank UK PLC wrongly reported late payments to his credit fileCredit file reporting

Barclays accepted that it had wrongly recorded missed payments because of an error with direct debit collections for the two mortgages.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4387677.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.