Plutus Wealth Management LLP

Financial Ombudsman decision DRN-4385981 Upheld

Upheldoutcome, as published by the Ombudsman

£729redress stated in the decision

Wed Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

missed out on the chance to secure a much more advantageous mortgage interest rateMortgage administration

delays in providing advice, and poor advice then providedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4385981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.