Santander UK Plc
Financial Ombudsman decision DRN-4385113 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr C complains that Santander UK Plc closed his credit card account after he had provided a copy of his passport as required.Account closed or refused
Unfortunately, there were issues and while Santander did try to call Mr C on 17 February the call was unsuccessful... Mr C wasn’t made aware of this, and his account was closed.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4385113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.