Santander UK Plc
Financial Ombudsman decision DRN-4384099 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Sat Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Santander has accepted that Mr F was caused distress and inconvenience by its failure to tell him until November 2022 that the term had expired in December 2019.Mortgage administration
Santander acknowledged that it should have let Mr F know that the term had expired in 2019, and it paid him compensation of £250 for its omission.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4384099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.