Barclays Bank Plc
Financial Ombudsman decision DRN-4382023 Upheld
Upheldoutcome, as published by the Ombudsman
£10,800redress stated in the decision
Thu Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mrs A complains that Barclays Bank UK Plc didn’t do enough to protect her when she fell victim to an authorised push payment (APP) safe account scam.APP scam refund refused
Write off the £25,000 personal loan and take the necessary steps to cleanse Mrs A’s credit fileCredit file reporting
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4382023.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.