Erudio Student Loans Limited

Financial Ombudsman decision DRN-4381798 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

If Erudio has recorded any adverse information on Ms C’s credit file, it should remove it as well.Credit file reporting

I agree with the investigator that in the circumstances of Ms C’s case, she’s been treated unfairly by Erudio.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4381798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.