HSBC UK Bank Plc
Financial Ombudsman decision DRN-4381786 Upheld
Upheldoutcome, as published by the Ombudsman
£220redress stated in the decision
Wed Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
HSBC have confirmed they have rectified this... she has confirmed to me that she doesn’t wish to complain about her credit file being incorrect now as HSBC have said they have amended thisCredit file reporting
HSBC UK Bank Plc should order Mrs K a new replacement credit cardCard dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4381786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.