Barclays Bank UK PLC

Financial Ombudsman decision DRN-4380702 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr D has a mortgage with Barclays.Mortgage administration

Barclays has also accepted that it had failed to give Mr D clarity on its process, delayed responding to Mr D and provided poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4380702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.