Nationwide Building Society

Financial Ombudsman decision DRN-4378271 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Miss A has complained Nationwide Building Society won’t refund money for a transaction she didn’t make.APP scam refund refused

The regulations which are relevant to Miss A’s complaint are the Payment Services Regulations 2017 (PSRs). These primarily require banks and financial institutions to refund customers if they didn’t make or authorise payments themselves.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4378271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.