Santander UK Plc
Financial Ombudsman decision DRN-4378162 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr U complains that Santander UK Plc closed his account without giving him warning or a reason.Account closed or refused
Unfortunately, Santander issued the cheque in the name of a different payee. So, Mr U had to return the cheque to Santander, which he did on 26 January 2023. Mr U finally received the balance on his account on 7 February 2023.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4378162.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.